Shipping Policy

PawRoam Co. currently ships to Canadian addresses only.

Shipping cost

Free tracked shipping is included with every order. No minimum purchase is required.

Processing time

Orders are normally processed within 2–4 business days. Orders are not processed on weekends or Canadian statutory holidays.

Once an order has entered fulfillment, changes or cancellations may no longer be possible.

Estimated delivery

Estimated delivery is 8–15 business days after processing. The total estimated time from purchase to delivery is approximately 10–19 business days.

Delivery estimates are not guarantees. Carrier delays, severe weather, high-volume periods, customs processing, and other events outside our control may affect delivery.

International fulfillment

Some orders may be shipped by an international fulfillment partner. Tracking information will be provided when available.

Tracking

When tracking becomes available, it will be emailed to the address used at checkout. Tracking information may require several business days to update after shipment.

Address accuracy

Customers are responsible for entering a complete and accurate delivery address. Contact us immediately at [SUPPORT EMAIL] if an address needs to be corrected.

We will try to update the address before fulfillment begins, but changes cannot be guaranteed after processing. Additional shipping costs resulting from an incorrect or incomplete address may be the customer’s responsibility.

Delayed, lost, or damaged packages

If tracking has not updated for an unusual period, the package appears lost, or the order arrives damaged, contact us at [SUPPORT EMAIL] with your order number.

We will review the tracking information and work with the fulfillment partner or carrier to determine an appropriate solution.

Contact

For shipping questions, contact [SUPPORT EMAIL].