Return and Refund Policy

We offer a 30-day return-request period. You have 30 days after your order is delivered to request a return.

Return eligibility

To qualify for a return, the product must be in substantially the same condition in which it was received, with its original packaging and proof of purchase. Reasonable inspection is permitted, but products damaged through misuse may not qualify.

To request a return, contact us at [SUPPORT EMAIL] before sending anything. If your request is approved, we will provide return instructions and the appropriate return address. Returns sent without prior authorization may not be accepted.

Return shipping

For returns caused by a change of mind or an incorrect item ordered by the customer, the customer is responsible for return-shipping costs.

If an item arrives damaged, defective, or different from what was ordered, PawRoam Co. will provide an appropriate remedy at no additional cost to the customer. Depending on the circumstances, this may include a replacement, refund, or prepaid return instructions.

Damaged, defective, or incorrect orders

Please inspect your order after delivery. Contact us promptly at [SUPPORT EMAIL] if the item is damaged, defective, or incorrect.

Include your order number, a description of the problem, and clear photographs of the item and packaging when possible. We will review the request and work to provide an appropriate solution.

Cancellations and order changes

Contact us as soon as possible if you need to cancel or change an order. We will try to accommodate requests made before fulfillment begins, but cancellation cannot be guaranteed after an order has been submitted for processing.

Non-returnable items

We cannot accept:

• Gift cards

• Items damaged through misuse or improper care

• Products returned without authorization

• Items that do not match the order being returned

Contact us if you have questions about whether your order qualifies.

Exchanges

We do not process direct exchanges. If a return is approved, you may return the eligible item and place a separate order for the replacement product.

Refunds

We will notify you after the returned item has been received and inspected. If approved, the refund will be issued to the original payment method within 10 business days.

Banks and payment providers may require additional time to post the refund. If more than 15 business days have passed since we confirmed that a refund was issued, contact us at [SUPPORT EMAIL].

Nothing in this policy limits rights or remedies available under applicable Canadian consumer-protection law.