Frequently Asked Questions

How does the reusable pet hair roller work?

Move the roller back and forth over a suitable dry fabric surface. Loose pet hair is collected inside the built-in compartment, which can then be opened and emptied.

Which surfaces can I use it on?

The roller is designed for many common fabric surfaces, including sofas, beds, carpets, car seats and some clothing. Results vary by fabric type. Test the roller on a small hidden area first, especially on delicate or loosely woven materials.

Can I use it directly on my pet?

No. The roller is intended for cleaning suitable fabric surfaces and should not be used directly on animals.

Does it require batteries or replacement sheets?

No. The roller is manually operated and does not require batteries, adhesive sheets or replacement cartridges.

How do I clean it?

Empty the collection compartment after use. Wipe the roller with a dry or lightly damp cloth when needed and allow it to dry completely before storing.

Where does PawRoam ship?

We currently ship to Canadian addresses only.

How much is shipping?

Free tracked shipping is included with every Canadian order. No minimum purchase is required.

How long does delivery take?

Orders are normally processed within 2–4 business days. Estimated delivery is 8–15 business days after processing. Delivery estimates are not guarantees and carrier delays can occur.

How do I track my order?

Tracking information will be sent to the email address used at checkout when it becomes available. Tracking may require several business days to update after shipment.

Can I change or cancel my order?

Contact us as soon as possible. We will try to accommodate changes before fulfillment begins, but changes or cancellations cannot be guaranteed after processing.

What is the return policy?

Eligible return requests may be submitted within 30 days after delivery. Review our Return and Refund Policy for eligibility requirements and instructions before sending an item back.

What if my order arrives damaged or incorrect?

Contact our support team with your order number, a description of the problem and clear photographs of the item and packaging when possible. We will review the issue and work to provide an appropriate solution.